AR# 10658: 3.1i Install - Service Pack installation causes a re-boot during file extraction on Windows 2000
AR# 10658
3.1i Install - Service Pack installation causes a re-boot during file extraction on Windows 2000
描述
Keywords: Install, service pack, SP6, re-boot, Windows, 2000
Urgency: Standard
General Description: When attempting to install a service pack on Windows 2000, the machine re-boots at 90% completion of the file extraction.
解决方案
1
Check environment variables for the following:
1. Ensure that there are no spaces in the path or variable name.
2. Try setting all of the environment variables to capital letters, as the Package Wizard is known to have occasional problems with lower-case environment variables.
For example:
TEMP = C:\TEMP rather than TEMP = c:\Temp
2
There are also known issues that involve Virus Scanners interfering with the installer. If the previous two suggestions do not work, try disabling all Virus scanners during the installation.
This problem has been seen specifically with Command's F-Prot Virus protection software for Windows 2000 Professional.
Windows 2000 Professional - SP1 Command's Fprot AntiVirus Software V4.59.4
If using this software, try the following:
- Disable dynamic virus protection within the anti-virus software by going to the Preferences menu, choosing Active Protection, and de-selecting "DVP."
- You may also need to disable the F-agent from the systray. To do this, use your mouse to right-click on the F-agent icon; or, hit the CTRL-ALT-DEL keys to bring up Task Manager, and stop the following services: