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AR# 7362

Foundation 2.1i Install: Setup failed with unexpected error

Description

Keywords: Foundation 2.1i Install, setup, failed, unexpected errors, fndtn

Urgency: Hot

General Description: When installing the Foundation 2.1i package, it has
been seen that once the program begins copying files, an error occurs and
the installation is aborted. The error states:
"An unexpected error occurred. Please contact Xilinx support."

There are no associated error numbers or messages.

解决方案

1

This is typically seen when doing an upgrade to an existing Foundation package.
The problem is that the older Foundation still has some files 'locked'. The installer
tries to delete these files, but is unable to because they are still resident in memory.

The solution is to simply reboot the machine, and launch the install again.

2

Under Temp directory check the setup.* file for errors indicating locked files.
Remove troublesome files. Reboot PC and then re-install software.

Lmgrd, the license file daemon might need to be stopped by
START> SETTINGS> CONTROL PANEL>
then use the services icon to stop the license manager.

3

Alternatively, remove the previous installation of foundation by
CONTROL PANEL>ADD/REMOVE PROGRAMS> uninstall.
You will need to remove the install directory from your hard drive.
Reboot PC and then install new software.

AR# 7362
创建日期 08/24/1999
Last Updated 03/12/2002
状态 Archive
Type 综合文章