AR# 7980: 2.1i Install: Service Pack 2: error: "problems when copying C:TEMP\pst1~tmp\replace\bin\nt\
2.1i Install: Service Pack 2: error: "problems when copying C:TEMP\pst1~tmp\replace\bin\nt\
Keywords: install, temp, service pack, 2.1, implementation, updates.
Customer had 10 Gig available on the drive they were installing to and over 1Gig available on another drive where the TEMP directory was located. They had FPGA Express from Synopsys installed. They tried to install 21i_sp2_implementation_pc.exe from the web and got the following error: Setup failed while processing the FileCopier.SrvcPackReplace task. The reported error was Problems when copying C:\TEMP\pft1~tmp\relplace\bin\nt\xilinxd.exe Press OK to clean up partially installed software.
Cause: Customer has purchased Synopsys synthesis tools separately and its license manager checks out a license server from the license.dat file when Windows NT starts up. Since the license.dat file points to the xilinxd.exe file and the synopsys license uses it when checking out a license server, Windows NT will not allow the service pack installer to overwrite this file!
Solution: 1. First line of defense is to look at the setup.log file under the TEMP directory for a clue as to what is causing the error. Apparently the FlexLM licensing uses the xilinxd.exe file to open a license server whenever the Xilinx DEAMON is specified in the license.dat file. 2. Use the Flex LM manager (this tool was installed with the Synopsys synthesis tools, for purchases from Synopsys) to turn off the license server before installing the implementation tools service pack (21i_sp2_implementation_pc.exe). Notes: For clarification, check out the license.dat file and you should see the line: DAEMON xilinxd <drive>:\<path to where xilinx software is installed>\bin\nt\xilinxd.exe