General Description: It has been seen that the install window
will just hang. This can happen on the welcome screen, as well
as one of the following screens before the installation begins.
The first thing to ensure is that the Welcome screen is coming
up correctly. If it is not, verify that the users system setup is correct.
That is, if they are doing a remote install, or through an XTERM, that
the display is properly set up. (Page 6-4 of the Alliance 2.1i Release
Notes and Installation Guide).
If the Welcome screen is coming up correctly, then most likely something
else is going on.
The most probably cause is that the user is running the OpenWindows
Environment. While most of the time this is fine, we have seen an ocassional
problem. Therefore, have the user log-off, and log back on under the CDE
Environment, and try the installation again.