DO NOT REMOVE ELECTRICAL FAILING PART FROM BOARD UNLESS INSTRUCTED TO DO SO BY A XILINX REPRESENTATIVE
Xilinx provides customers with component failure analysis services, when appropriate, to help improve the quality and reliability of Xilinx and customer products and manufacturing processes.
> Eurofins EAG Lab (North America location)
> Wintech Nano-Technology Services (Asia-Pacific Location)
EAG’s failure analysis team is comprised of highly technical and professional group of engineers with a wide range of backgrounds and experiences from diverse industries. EAG offers failure analysis services using the latest tool technology in support of our client’s need to achieve high quality and reliable products. Our commitment to this goal is demonstrated by providing a single source for comprehensive engineering services. EAG is the leader in providing such an extensive breadth of services, and is unmatched in accessibility through our laboratory locations around the world. EAG is a ISO9001 and ISO17025 certified company.
810 Kifer Road, Sunnyvale CA USA 94086
Phone: +1 408 5303586
Wintech is a world-leading 3rd party analytical center, providing one-stop service of failure analysis, materials analysis, R&D and quality assurance. Wintech Nano labs in Singapore and Suzhou are fully equipped with advanced equipment and technical experts, operating 24/7, the most professional and speedy analytical services. The cutting-edge instruments include OBIRCH, STEM, DSIMS, TOF-SIMS, XPS, AES, FIB, SEM, EDS, 3D X-ray, PEM and much more. Wintech Nano is an ISO9001 and ISO17025 certified company, actively supports clients from various industries such as semiconductor, electronics, automotive, medical, aerospace, solar and research institutions.
Contact Person: Henry Leong
Xilinx development tools may be purchased at a number of locations such as a Distributor.
To return or exchange Xilinx development tools, please contact the source where the product was purchased.
For software technical support, you can access Xilinx self-service tools 24/7 at www.xilinx.com/support.
For boards or cables purchased through normal distribution channels including the Avnet Online Store, please contact your distributor for assistance with the RMA process.
For boards or cables purchased through the Xilinx Online Store or as a Xilinx XDF customer, please select “Returns” from the Service Portal. A Xilinx Representative will contact you shortly regarding the next steps in the process.
Please note the following warranty periods and exclusions before requesting a return:
Loaner boards or cables not originally purchased or never officially for sale are not eligible for return or exchange.
Development Systems products, including boards and other development kits and cable are subject to the below warranty periods: