Xilinx support accelerates customer productivity and time-to-market from system development to product end-of-life.
Xilinx has a long legacy of delivering products and services that accelerate the customer design process.Customers have access to an infrastructure that is continuously tuned-to-target defect-free product experiences.While this initiative takes a tremendous level of focus and partnership, the rewards have been extraordinary.
Xilinx has proven repeatedly that structured customer collaborations with high-volume customer applications can achieve levels close to, or at, zero PPM.This disciplined approach creates synergy between Xilinx and customers through joint-design reviews, design evaluation samples, and focused teamwork.These collaborative efforts often extend to provide contract manufacturers with customer engineering support.By working with Xilinx, designers can enjoy superior results through:
Every Xilinx device has a unique 2D barcode linked to its DNA which contains historical data for traceability from wafer to POS (Point-of-Sale).
This 2D barcode enables advanced data analytics through AI / Machine Learning to:
Xilinx sales offices, representatives and authorized distributors around the world are available to support customers.
Xilinx and customers—with support from technology suppliers and partners—make-up a tightly linked community.The entire ecosystem must succeed to drive-up the quality of the end-solutions enabled by Xilinx innovations.Periodic quality scorecards provided by customers are therefore the true measure of Xilinx quality.
Fault-isolation and failure-analysis enable our engineering to determine the cause of an issue by scripts, patterns, tools, simulations and other diagnostic methodologies.These electrical-fault diagnostic methods can pinpoint the exact cause and location of the failing circuit.Our failure analysis labs process, collect and analyze data to determine the cause of the failure.Physical inspection of the fault-isolated location in the silicon are mostly the stages during failure analysis.It is a subsequent examination of the cause or cause-of-failure using a wide array of methods, especially microscopy and spectroscopy.Additional Xilinx customer-facing quality hallmarks include:
In case any defect is found, Xilinx will relentless drive to discover root-causes of failures.Xilinx has advanced tools capable of analyzing the latest technology nodes beyond 16nm, where even a few micro-amps of current leakage can be detected.
Xilinx qualifies products and processes prior to production release.Xilinx 产品的设计、制造、测试变更或淘汰方面的信息依照已有的行业标准进行传播。
Xilinx uses JEDEC (JESD46 / PCN and JESD48 / PDN) standards, as the foundation for our customer notification processes related to change or obsolescence.该流程由延伸至 Xilinx 供应链的变更管理基础架构来支持。
Xilinx communicates through XCN Notifications (Product Change Notice / PCN and Product Discontinuation Notice / PDN) which are posted on Xilinx.com.
Customer needing notification for changes and obsolescence are required to register on Xilinx.com.立即注册，并对 “Alerts” 部分进行设置，以包含客户通知。
A product lifecycle is typically defined by four main phases: introduction, growth, maturity, and decline.
Xilinx designs products and creates the supporting supply chain with the clear intent to support a minimum 15+ year lifecycle*, starting from first production release.Xilinx parts are used extensively in numerous applications that require a long operational lifetime, and therefore, Xilinx makes a strong commitment to product longevity.With this commitment, although the minimum lifecycle is 15 years, customers will see that the majority of families will be supported much longer.The longevity of Xilinx products is longer than ASSPs, ASICs, and other major FPGA suppliers.
In the case of a last time buy, Xilinx does follow the JEDEC standard
*Does not apply to boards or products with in-package high bandwidth memory DRAM